DELIVERY

Where do you deliver to?
We deliver to mainland Britain - just select your postcode where you want the delivery.

Does the price quoted include delivery and VAT?
Yes, the price you are quoted is the delivery price and
includes VAT at 5%.

How are the logs delivered?
We use a nationwide courier service, and the logs are
delivered on a recycled burnable pallet. For some local
deliveries we use our smaller vehicles.

What happens if I have a small driveway?
The courier’s vehicle must be able to park. Delivery vehicles
use tail lift offloading. A pallet truck is used to manoeuvre
the products off the vehicle to the kerb site delivery point.
The courier cannot travel across gravel or grass. 

Do I have to be at home when the delivery is made?
No, you do not have to be in, and the delivery driver will
usually phone before the delivery and organise a place for
the product to be left.

Do you deliver on Saturdays?
Our couriers do not deliver on Saturdays. Locally our
vehicles can deliver weekends or evenings by special request.

Do you want the bag back?
The bag is yours to keep or recycle. Local customers usually retain the bag and it is collected once empty when we redeliver.

PAYMENT

What payment types do you accept?
We accept all major credit and debit cards through the Royal Bank of Scotland WorldPay service.

Will I get a receipt or invoice?
The confirmation email is your receipt and invoice.


THE ENVIRONMENT

Why is burning wood 'environmentally friendly'?
Burning wood is carbon-neutral. When trees grow, they absorb carbon dioxide and generate oxygen that is essential for our planet's survival. When wood is burned or left to decay on the forest floor it will release the same amount of carbon dioxide into the atmosphere. Wood is therefore an environmentally friendly fuel being a renewable energy source.

Why can't you burn damp wood?
Damp wood is difficult and inefficient to burn. In its natural state, wood contains from 65 to 95 per cent of water. Dry - or 'seasoned' - wood gives a much higher energy output, which is why at Lakeland Logs we cut the wood as soon as possible and store it in ventilated conditions until dry.

What size are the logs?
Our standard logs are cut to around 225mm/9" long and are split. They are all clean and free from sawdust.
We can cut to any size up to 500mm by special order.